FAQ

A: Universal Preservation Hall (UPH) is a historic performing arts and community events venue, located in the heart of downtown Saratoga Springs, NY. UPH offers year-round music, education and entertainment.

A: The Universal Preservation Hall building has three floors.

• The first floor:
  Box Office
  Administrative offices
  Community Room – will most often serve as the primary lobby with food and bar service, but will also be used for meetings, small performances and rentals.
  Capital Region Eddies Music Hall of Fame
  Chapel
  Restrooms
• The second floor:
  Great Hall – our primary performance space will mostly be used as a theatre-in-the-round or thrust stage setup.
• The third floor:
  Balcony of the Great Hall

A: You can learn about our historic location and recent renovation project here.

A: The main atrium entrance is on the east side of the building (side closest to Broadway). This is where the Box Office is located. The concession area, restrooms and Community Room are also located immediately inside the building. There will be no entry through the front doors of the original church building. These doors will primarily be utilized as exits.

A: Please see our detailed parking page for information.

A: The Great Hall is primarily used as a theatre in the round, where the audience seating is on four sides of the stage and the artists perform to all sides.  Some performances will be sold with seating only on three sides of the stage, which is called thrust seating and will be indicated on the seating map.

A: There are 679 seats, depending on the event.

A: When planning your visit to UPH, we recommend you leave ample time to park, pick up your tickets, and pick up concessions. The audience seating will open approximately half an hour before “curtain”, when the event is scheduled to start.  Please arrive no later than 15-20 minutes before your scheduled performance.

A: There are seven fully accessible seating locations within the theatre. Five are on the main floor: center, left and apse. Two are up in the balcony center.  Please note that the Great Hall is on the second and third floors and patrons can access this seating by utilizing the elevator next to the restrooms. Patrons with special needs or concerns over seat or leg room should notify the box office when purchasing tickets.

A: The theatre has a state-of-the-art T-Coil Hearing Loop that can be accessed throughout the auditorium.  This system works with many modern hearing aids.  The box office will be able to provide patrons with hearing-assisted devices upon request.

A: Yes! UPH will have family-friendly shows available to the public as well as performances during the day for school groups. Please see our education page for more information.

A: For step-by-step instructions on accessing your paperless tickets click here.

A: Yes! We have group discounts and payment plans available for groups of 10 or more. Please visit our group sales page for more information.

A: Yes! Our newly renovated building offers a variety of spaces for your corporate event, private gathering, wedding or ticketed performance. Please see our space rental page to begin your rental inquiry.

A:  Please visit our volunteer page for more information.

A: Gift cards are available for all shows at Proctors Collaborative in any monetary denomination. These gift cards can be purchased online, by phone, or at the box office.